Dear Customer,
We at Toshali Tours and Travels (TTT) make every effort to provide you
and your family with the best services in a pleasant and friendly
atmosphere at all times. We strive for your complete satisfaction and
endeavour to provide a safe and secure travel without any
misunderstandings. So please read and understand the booking conditions
for your holiday, before you register yourself for any of the tours
packages.
The 'Terms and Conditions' given below, on our website, related printed
material, the tour registration form and any other printed material,
together with 'Frequently asked questions(FAQ)' and 'How to book your
tour’ form the basis of our contract with you. You have to
strictly comply with all the terms and conditions laid down herein while
subscribing any of our tour packages.
Brochure Accuracy
This brochure containing terms and conditions and tour tariff is
published in August 2006. And supercedes all previous brochures and
other relevant publications. Errors and omissions may creep in spite of
every effort to ensure brochure accuracy at the time of publication. The
maps used in the brochure are for reference only and are not to scale.
We reserve the right to change any brochure information before or after
a tour is booked, due to any events beyond our control. Tour itinerary,
tour price, departure date and hotels are subject to change due to
unavoidable circumstances or business reasons which will be conveyed to
the customers. “Passenger/You/Guest/Customer” means
the person(s) in whose name(s) or on whose behalf booking or
registration is made. “Company/We/Us/ means Toshali Tours and
Travels, a div of T K International Limited. Independent contractor
means “any Hotel/Resort/its owner, owner of any airlines or
shipping company or railway or Ferry Boat/Cruise/Coach owner or any
other person or organisation who renders service to public and opted by
company to avail services to the Passengers/Tourists in its tour
package.
Scope of Activities
Toshali Tours and Travels is basically travel and
holiday organizer only. We do not control or operate any airline or
any other mode of transport like shipping, railway, motor, buses,
coaches etc. Our Tours and Travels Division also do not control any
Hotel, Transport or other facility or the services mentioned in this
brochure. We take utmost care in selecting all the ingredients for
making your holiday a comfortable one. We only select based on our
experience and their market goodwill, but do not have any control over
their operation. Thus, we are not responsible for any injury, loss,
personal harm, death or damage to the person or property which may be
caused by the commission and omission of any act on the part of the
independent contractors, its management or employees. However
compensation can be claimed against such independent contractors
directly by you as per law for such acts of commission and omission on
their part.
Meals
There are preset menus for meals provided on tours. During the tour
we will provide hygienic delicious pure vegetarian food, specially
prepared for you. The types of meals are clearly indicated herein.
Unlike an airline we cannot process a special meal nor we can
guarantee a special diet for the passenger except mentioned herein and
preferred by you. The delicious food includes morning breakfast,
lunch, evening tea/coffee and dinner. We however , reserve the right
to change the meal arrangements if circumstances makes it necessary
for us to do so. In event of the tour participant missing any meal due
to any reason, then no claim can be made for the meal he has missed
and not utilised. Also note that during the to and fro train journey
we do not provide any food service.
HOTELS
You will be out on sightseeing tours to carry your memories most of
the time and hence we have taken care to select hotels, which are
comfortable. Most of the rooms have a private bath or shower and they
may be located in the city centre or away from the city centre. Air-
conditioning, central heating and other facilities are solely at the
hotelier's discretion, dependent upon factors such as weather
conditions, local systems, tour type, etc. Triple rooms are not larger
than twin rooms and the third bed is often a roll-away mattress put in
a twin bedded room. Passengers will have to abide by the check-in and
check-out times of the hotels.
Though we have published the name of the hotels and resorts in each
tour, we reserve the right to change the same due to unavoidable
circumstances, when we may have to provide alternative, similar
accommodation, for which no refund shall be allowed. The rooms shall
be allotted as per the check in time of the hotels and resorts and
they shall have to vacate as per check out time. In some hotels and
resorts the rooms may be twin bedded. No extra bed is provided for
children below 12 years(Unless specifically requested for and
additional amount paid for).In case of certain Government hotels and
Private hotels, full deposit has to be made in advance to confirm the
reservations. In such cases, no refund for that amount can be given
for amendment, cancellation or non utilization of the said services.
Note: In most Hotels, extra bed constitutes a mattress with bed
sheet, blanket and pillow.
For tours, the check-in time for hotels and resorts is at 12 noon and
check-out time is 8 am in some hotels and resorts, early arrivals and
late departures should be adjusted by the guests themselves as per the
respective check-in and check-out timings of the respective hotels and
resorts. We will not be responsible or liable in case of loss of
baggage or personal effects from the hotel. Any damage caused to the
hotel during your stay shall be payable by you, and the company will
not be liable for the same.
Train Journey:
As the reservation for the train starts 60 days prior to the date of
journey, hence we suggest and request to book your tickets 60 days in
advance, if the tickets are booked in Tatkal coach then passengers
have to carry Original I-Card on which name ticket is issued. Train
or Air fair is not included in our tour packages. Please book your
journey tickets well in advance or you may contact the travel agents
for your journey tickets. After journey reservation tickets arranged
by your own arrangement or through our select booking agents, please
contact our sales office for information on meeting point and timing
at the particular station or airport where you have to reach on your
own for journey.
Coach seating
Our seat numbers are allotted on the booking priority basis on first
cum first serve basis and seat numbers remain fixed throughout the
tour, seat nos. 3,4 in each bus/coach are reserved as premium seats.
Passengers can book the same by paying a premium cost (seats subject
to availability) .Children below 4 years are not provided with seats
in buses. Still the passengers may interchange their seats with their
co-passengers, on mutual consent, after getting down from train. If
there are less number of passengers, then we may provide a car,
matador, quails or mini bus. If there is any traffic or road related
problems like, road block, or traffic jam, you will have to co-operate
with the tour manager. In case of accident, please follow the
instructions of tour manager to reach the next destination, in such
cases we are not liable for the damage to your luggage or any injury
to the passenger. However we will provide every possible of assistance
and help in case of an accident .There is a strict no smoking,
drinking and eating policy on the buses. If you are carrying any high
value items on the coach, we advise you not to leave them behind when
you leave the coach. We will not be responsible or liable in case of
loss of such items from the coach. Any damage caused by you to the
coach during the travel shall be paid by you, and the company will not
be liable for the same.
Itinerary Changes
We may often operate more than one coach per departure date. For the
comfort and convenience of the passengers, sometimes we change the
direction, or slightly amend the itinerary, including the
flight/train/coach routing. We will advise you of these amendments,
prior to the start of the tour or during the tour. In the event that a
passenger/joining passenger misses out on any part of the sightseeing
tour or any such tour due to delay on his part, he will not be
entitled to claim refund for the same
Payments
The registration amount paid while booking is a non-refundable. The
full payment must be received in accordance with the procedure laid
down in the Brochure, under the heading "How to book your Tour”.
Passengers must clear the entire billing amount of the tour before the
tour departure date. In case of dishonoured cheques, passengers will
have to pay Rs.150/- per cheque and other service charges. Please note
dishonour of cheque is a criminal offence and the company reserves the
right to take legal action, if required.
Tour Prices
The price quoted in our proposal or brochure has been calculated as
per the rates prevailing at the time of printing this brochure. The
company reserves the right to amend/alter the price published in this
brochure in case of supplier rate fluctuations and/or fuel costs,
before the date of departure. Any such increase in price must be paid
for in full before tour departure by the passenger.
Deviations
If any passenger wishes to deviate from the tour itinerary, company
reserves the right to charge an additional supplement, which may
affect the passenger's tour price.
Tour Prices Ex-Bhubaneswar
Tour price is based on departure from Ex Bhubaneswar only, unless
otherwise specifically mentioned. Passengers boarding flights from
other places will have to reach to the destination as specified to you
at the time of booking the tour package.
Tour Manager
On your arrival as soon as you get down from the train/air, our tour
manager will be with you throughout tour, and we advise you to
co-operate with our manager in all respect to make your tour really
enjoyable. Allotment of rooms and selection of daily food menu is the
duty of the tour manager and passengers should not interfere in these
matters. Passenger(s) indulging in unwanted hindrances in the smooth
operation of the tour or quarrelling with the manager or other fellow
passengers shall be asked to leave the tour at that spot, and shall
not be given any refund of the tour cost.
Insurance
It is advisable to acquire adequate Holiday Insurance cover for
protection from any expenses such as medical, legal, hospitalization,
accident etc.
Transfer of Tour
A transfer from the originally booked tour to another tour will be
treated as a cancellation on that tour and a fresh booking on another.
All cancellation charges as stated herein will apply.
Tour price and discounts available during fresh booking will be
applicable.
Photographs
Toshali Tours & Travel reserves the right to publish the
passengers’ photographs or group photographs taken during
the tour without intimation or permission from the said passenger(s)
for promotional activities of tourism.
Discount
The company reserves the right to amend, alter, vary or withdraw any
of the discounts without prior intimation. The discount is valid for
limited number of seats and limited period only. The discount given to
the passengers will be at the sole discretion of the company and may
vary from passenger to passenger and for bookings done on different
dates for the same tour due to various factors. To avail of the
discount, passengers must pay the minimum registration amount at the
time of booking itself. Discounts are not available on amounts charged
for children
Privacy of Information
Company will treat all the information furnished by you as
confidential and will share only the necessary information with
airlines, hotels and other service providers like airlines, hotels and
others who will provide the services to you during your tour. However,
we may be constrained to disclose the said information, if required by
the law or by an order of a court government /statutory authority over
the company. While booking your tour, please provide your PAN number
as per central Government regulation
Cancellation
All services such as airline seats/hotel accommodation/ground
transportation are pre blocked well in advance. We are liable to pay
penalties to all our suppliers/vendors/independent contractors if
these services are released within the mentioned time frame.
If the passengers have to cancel the tour due to any reason, they
have to make an application in writing to that effect, along with the
original receipt issued by the company. Such cancellation will attract
the cancellation charges as per tour policy.
Jurisdiction:
Any contract or agreement entered into with the company are entered
at Mumbai. Therefore any disputes or matters pertaining to the tours,
clubbed individual departures or other services, will be subject to
Mumbai jurisdiction only. A contract or agreement is deemed only upon
issuance of any official TTT money receipt.
Payment Procedure:
There is no contract between TTT and the passenger until appropriate
payments are received according to the payment terms. If full payments
are not made within the time frame, the company reserves the right to
cancel the booking with consequent loss of deposit and apply
cancellation charges as applicable or forfeit the amount paid as
cancellation.
The entire tour cost or Rs 5000/- per person vide cash/local cheque
(Mumbai )/ demand draft(DD) in the name of Toshali Tours and Travels
has to be paid at the time of booking.
Total balance amount is to be paid 20 days prior to tour departure
without waiting for reminder from TTT, as per schedule in
cash/DD/local Cheque (Mumbai ). If booking is made within 20 days of
tour departure, full payment along with tour booking form shall be
accepted vide cash/local cheque/DD in our Mumbai Office only. Please
do not make any cash payments except directly to us under TTT cash
receipt. Full air/rail fare must be paid 2 months in advance. Any
amount in this head has to be paid in favour of Toshali Tours and
Travels, payable by DD/ local cheque (Mumbai).
Booking Arrangement
We have made arrangements with some tour Travel Operators/ Persons to
facilitate information dissemination and tour bookings. TTT does not
take any responsibility for tours, packages or services sold by these
representatives, which are not published in TTT’s brochure
or operated/ managed by Toshali Tours and Travels. All payments made
to them will have to be only vide crossed cheque or DD only favouring
“Toshali Tours and Travels”, payable at Mumbai.
Individual Traveller:
A passenger travelling alone will have to take a separate room and
pay additional 25% of the tour cost, as single occupancy charges. If
there is another passenger travelling alone on the tour, and two
mutually opt to share the room, the additional 25% charge shall be
refunded by cheque (after completion of tour only)
Tour Cost Exclude:
Railway/airfare, laundry, excess luggage charge, bed tea, room
service, tips, portage at airport, railway stations or buses, charges
for surfing, fishing, medical expenses, meals and snacks on rail and
long distance bus journey of six hours or more, any entertainment
programmes and other items of personal nature not specifically
mentioned as included in the tour details.
Rules For Cancellations, Transfers And Changes:
Transfer Of your Tour:
If you wish to change the tour and an alternative is available, full
payment for the new tour will have to be made in cash or DD. The
refund for booked tour will be given after deducting 50% of actual
cancellation charges as stated under cancellation rules (Minimum Rs
1000/-) as also actual rail/air cancellation charges if any and all
related service charges. In event of cancellation of the transferred
tour, cancellation charges would be applied for both the original and
transferred tours, in full.
Change of Names in The Group/Family:
Such changes shall be entertained, subject to availability and
prevalent rules of respective vendors like railway /Airlines.
Cancellation and Refund Rules:
If TTT cancels a tour, full amount shall be refunded by cheque.
However, if a tour has to be preponed/postponed due to factors/reasons
on which we have no control, like, political/climatic reasons, natural
calamities or due to airlines, rail or road problems, passengers will
have to accept available alternate services and bear the actual
increase in costs. Cancellation will not be entertained on these
accounts and no refund paid.
Cancellation charges as followed
- 60 days more in advance 10% of Tour cost
- 31 to 59 days in advance 30% of Tour
cost
- 11 to 30 days in advance 50% of Tour
cost
- 01 to 10 days in advance 80% of Tour
cost
- 00 days (On or after tour departure date)
No refund
N.B: Refund of rail and air fares is remitted after deducting
actual cancellation charges and service charges/taxes.
Unavoidable Circumstances
If the tour program has to be changed/extended and sight seeing
postponed/cancelled due to reasons beyond our control like riots,
political unrest, bandhs, accidents, or any natural/ man made
calamities, the passengers will have to accept changes made in
itinerary, hotel, transport and bear the additional expenditure incurred
to facilitate the same.
If any passenger leaves the tour mid-way, due to any reasons
whatsoever, no refund shall be offered for the remaining portion of the
tour. The expenses for the return journey shall also be borne by the
passenger on tour itself.
Government Tax:
Please note that any Tax including Service Tax as applicable by
government on air fare and railway service etc will be collected at
actuals from Passengers
General
The passenger has to follow a high standard of reasonableness in
his/her behaviour and approach and respect to the customs so that no
disturbance is caused to fellow members of tour or general public at
public places so as to make his/her as well as others tour comfortable.
The passenger will not be indulging in any unwarranted or illegal
activities during such tour and also he/she shall be solely responsible
and liable for any such activities without attributing anything to
Toshali Tours and Travel.
Terms & Conditions
